Then you need to read this book! Jill provides acomprehensive, practical, and easy to understand view of CRM and shows you how to successfully implement Praise for The CRM Handbook "Want to avoid being one of the estimated 70 percent of companies who have tried implementing standalone CRM systems and failed? Jill provides acomprehensive, practical, and easy to understand view of CRM and shows you how to successfully implement an enterprise customer-focused solution. As such, there will be multiple winners and losers as the marketplace places some large and strategic bets on this technology.
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Faetilar Budowa relacji z klientem i komunikacja interpersonalna. Techniques of persuasion 8. Gustavo Furtado rated it really liked it Aug 06, Analysis of customer lifetime value 4. Barriers in communication and overcome them 7. Refresh and try again. Gaurav Sehgal rated it it was amazing Feb 20, Terms were well explained so that someone with no prior CRM experience could easily understand the text. This book is not yet featured on Listopia.
Peter rated it liked it Feb 24, The student knows the principles of creating relationships with clients The student is able to identify problems and solutions in the field of customer relationship management The student is able to define and explain the principle of effective interpersonal communication The student is able to prepare and present a model of effective communication based on the lasting relationships with customers.
Very Well Written book from a managerial perspective. Thanks for telling us about the problem. Just a moment while we sign you in to your Goodreads account.
Return to Book Page. It gives a good definition of CRM functionality but also gives detailed guidance of how to approach CRM in your organization. Sonny rated it really liked it Mar 23, To see what your friends thought of crrm. Consecutive model of forming relationships with key customers 3. As such, there will be multiple winners and losers as the marketplace places some large and strategic bets on this technology.
The process of communication 5. Download Books by Jill Dyche Lee Klancher rated it did not like it Apr 26, The reader will be rewarded with advice drawn from real-world experience-both successes and failures. Brian Rella rated it it was ok Aug 04, Brianna Huynh rated it liked it Dec 25, There are no discussion topics on this book yet.
Want to Read saving…. Jones rated it really liked it Dec 28, Verbal and non-verbal communication 6. The book can be used as an educational tool, reference guide, and resource for short-listing technologies to evaluate.
Her writing communicates subjects and topics in a very easy to understand way. Open Preview See a Problem? Then you need to read this book!
She is a good communicator! Want to Read Currently Reading Read. It goes beyond the hype of the acronym and dives into the real issues that a company needs to consider before implementing a CRM solution. TOP 10 Related.
CRM - Relacje z klientami