LESSONS LEARNED IN SOFTWARE TESTING BY CEM KANER PDF

He went on to receive a Ph. He later attended Golden Gate University Law School, with a primary interest in the law of software quality, graduating with a J. Consumer and Software Quality Advocacy[ edit ] Kaner worked as a part-time volunteer for the Santa Clara , California Department of Consumer Affairs , investigating and mediating consumer complaints. In the s, he got trial experience working as a full-time volunteer Deputy District Attorney , and later counselled independent consultants, technical book writers, and independent test labs on contract and intellectual property issues as an attorney. In , he was elected to the American Law Institute , after being in practice for only five years. This book was intended "to help people who had bought a defective computer program, with advice on troubleshooting their own problems, interacting with technical support, reporting problems to consumer protection agencies, bringing a lawsuit in small claims court , and if necessary, hiring a lawyer to bring a formal lawsuit.

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Managing the Testing Project Managing a testing project is like managing any other kind of project—in some respects. What you do is a reaction to what they do. You have to squint pretty hard to fit the work of your team into those little Gantt bars.

Lesson Create a service culture. Project teams develop software in order to provide benefits to customers. The customers might be in-house or external, paying or nonpaying. The customers might be the same people as the developers for example, when we build our own tools. Testers provide services to the overall project. A typical service is finding and reporting bugs. One of the fundamental issues running through the testing literature and the testing subcultures is whether your role is primarily service or control: A service provider controls the quality and relevance of the services he provides to the larger effort to develop the end result.

We provide excellent services to people who need them. A service provider does not control the quality of the end product, does not control the processes used by other service providers

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Lessons Learned in Software Testing: A Context-Driven Approach

In contrast, we are not satisfied with the central content. Here are my notes: 1. Information objectives drive the testing mission and strategy When you test a product, you have a defining objective. What are you trying to learn about the product? Your mission is to achieve your information objective. So the information objective is more about what you want to know and the mission is more about what you will do. This is where we introduce context-driven testing.

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Lessons Learned in Software Testing: A Context-Driven Approach

Managing the Testing Project Managing a testing project is like managing any other kind of project—in some respects. What you do is a reaction to what they do. You have to squint pretty hard to fit the work of your team into those little Gantt bars. Lesson Create a service culture. Project teams develop software in order to provide benefits to customers.

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